Student Complaints

(Consumer Information Disclosure)

Students are encouraged to make an effort to resolve concerns in an informal manner by first talking directly with the college representative involved.  IECC strives to respond to student concerns in a prompt and responsive manner.  The following provides information on the policies and processes for addressing various student complaints.

Policy to Address a Complaint (100.16) The purpose of this policy is to provide for the prompt and equitable resolution of complaints that are NOT addressed in other IECC policy and procedures.

See the following for additional guidelines for registering complaints and/or appealing administrative decisions:   
ADA/Disability Support Services     
Grade Appeals       
Nondiscrimination Policy
Preventing Sexual Misconduct Policy         
Readmission by petition
Student Code of Conduct  

Additional resources and contact information related to filing a complaint:

Contact information – Colleges and District Office.

Illinois Community College Board (ICCB)

Higher Learning Commission (HLC) – IECC’s accrediting body and the authority for issues related to accreditation.

Complaint Process for Students in Distance Education
IECC is committed to fair treatment of all students in their relationships with fellow students, faculty, staff, and administration.  Students with concerns or issues should consult IECC’s Policy to Address a Complaint (and/or other referenced policies and procedures above).  

Distance Education students who feel a complaint has not been resolved in a satisfactory manner may also utilize the following resource:   

Student Complaint Information by State and Agency – provides each state’s contact information for receiving complaints.  (Please note that IECC, as an Illinois community college, falls under the authority of the ICCB and not the IBHE as listed.)

NC-SARA Student Complaint Information