Student Complaints

(Consumer Information Disclosure)

Students are encouraged to make an effort to resolve concerns in an informal manner by first talking directly with the college representative involved.  IECC strives to respond to student concerns in a prompt and responsive manner.  The following provides information on the policies and processes for addressing various student complaints.

Policy to Address a Complaint (100.16) This policy applies to all employees, faculty, and students of Illinois Eastern Community Colleges District 529 except for sexual harassment complaints, student readmission petitions, and grievances under the faculty collective bargaining contract. The purpose is to provide for the prompt and equitable resolution of complaints.  
The student complaint process outlined in this policy includes, but is not limited to, academics, grading, and institutional decisions which directly affect a student.  Readmission by petition is governed by the procedure detailed here.  Sexual harassment complaints are governed by the Preventing Sexual Misconduct Policy.

 

Complaint Process for Students in Distance Education
IECC is committed to fair treatment of all students in their relationships with fellow students, faculty, staff, and administration.  Students with concerns or issues should consult IECC’s Policy to Address a Complaint (above).  

Distance Education students who feel a complaint has not been resolved in a satisfactory manner via the methods described in IECC’s complaint policy should follow the guidelines prescribed by the Illinois Community College Board (ICCB). Guidance is provided for both Illinois and out-of-state students at the ICCB site. 

Additional resources and contact information related to filing a complaint:

Student Complaint Information by State and Agency – provides each state’s contact information for receiving complaints.  (Please note that IECC, as an Illinois community college, falls under the authority of the ICCB and not the IBHE as listed.)

Contact information – Colleges and District Office.

Higher Learning Commission (HLC) contact information – IECC’s accrediting body and the authority for issues related to accreditation.