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Hours
Monday thru Friday
8:00 a.m. to 4:30 p.m. (7:30 a.m. to 4 p.m. Summer)
Contact Information
If you need assistance, completing an Online Help Desk Ticket is the preferred method of contact, however, help is also available during regular work hours by calling:
- On Campus Phone - 4357
- Off Campus 618/395-5299 ext 4357 or 855-519-4357 (Toll Free)
You may leave a voice message when calling, doing so will create a help desk ticket. Note: there is also a Help Desk/Support option from the Entrata homepage.
Helpful Resources
Reset Forgotten Password (SSPR) (Use this link if you are locked out or have forgotten your password and need to verify your identity to reset it.)
Change Current Password (Use this link if you know your current password and need to update or rotate it.)
Click here to add your Outlook email account to your mobile phone (After the migration of Outlook to Office 365, we have come across a few issues that could cause your mail to not populate in your Inbox (on your phone/tablet). In order to restore your inbox to working order, you must remove the account and add it again. This can be done by going into settings and removing your account from the app first. This link provides information on how to add your account to any mail app on your phone, covering both iPhone and Android devices.)