Help Desk

Hours

Monday thru Friday
8:00 a.m. to 4:30 p.m. (7:30 a.m. to 4 p.m. Summer)
 

Contact Information

If you need assistance, completing an Online Help Desk Ticket is the preferred method of contact, however, help is also available during regular work hours by calling 618/395-5299 or 855-519-4357 (Toll Free) Extension 4357. You may leave a voice message when calling, doing so will create a help desk ticket. Note there is also a Help Desk/Support option from the Entrata homepage.

 

Helpful Resource

Adding your Outlook email account to your mobile phone  (After the migration of Outlook to Office 365, we have come across a few issues that could cause your mail to not populate in your Inbox (on your phone/tablet). In order to restore your inbox to working order, we must remove the account and add it again. This can be done by going into settings and removing your account from the app first. This link provides information on how to add your account to any mail app on your phone, covering both iPhone and Android devices.)