Exit counseling provides individual assessments to student borrowers about the type and total amount of their personal indebtedness, as well as information on repayment plans, and deferment, forbearance and loan consolidation options.
Every student who has received a William D. Ford Federal Direct Loan, a Federal Stafford Loan, or a Federal Perkins Loan is required to complete exit counseling at the time of graduation, withdrawal, or dropping below at least half-time enrollment.
Borrowers who have not been able to resolve issues related to their student loans through normal resources can contact the Ombudsman Office at the U.S. Department of Education.
Office of the Ombudsman
United States Department of Education
830 First Street NE
4th Floor UCP-3/MS 5144
Washington, DC 20201-5144
Toll-free phone: 877-557-2575
Internet: fsahelp.ed.gov or ombudsman.ed.gov