Student Complaint Policy
This policy applies to all formal student complaints at Illinois Eastern Community Colleges District 529, except for complaints regarding sexual harassment (see Appendix B) or student readmission petitions (see Admission section).
Students are entitled to due process and have the right to their own legal counsel at any time they are being questioned by the administration or Board of Trustees. They shall have the right to appeal a decision made by an administrative officer to the next higher authority, and through appropriate successive steps, to the chair of the Board of Trustees or his/her designee. Participants in the process shall not be subjected to reprisals or retaliation because of such participation.
Days are defined as days in which the District Office and the colleges are normally open to conduct business. The time limits prescribed for each step shall be observed unless the time limit is extended by mutual agreement of the complainant and the administrator. If the administrator fails to meet the specified time limit, the complainant can proceed to the next step. If the
complainant fails to appeal the decision to the next step within the specified time limits, the complaint will be dropped.
Students shall follow the steps defined below for complaints including, but not limited to, academic, grading, and institutional decisions that directly affect a student.
1. Within ten (10) days of the incident causing the complaint, the complainant shall attempt to resolve the matter informally with the instructor or service provider in a meeting. If the matter is not resolved within ten (10) days from the date of the meeting, the complainant may file a formal written complaint.
2. Within five (5) days from the expiration of days under Step 1, the complainant shall file a formal written complaint. The complainant shall file his/her complaint with the dean of the college/instruction. If the complaint is against the administrative officer defined in any step, the complainant shall advance to the next step. A written response shall be provided within five (5) days of receipt of the complaint. If the matter is not resolved, then Step 3 shall apply.
3. Within five (5) days of receipt of the response under Step 2, the complainant shall file an appeal with the president. The president shall appoint an appeal committee composed of two (2) students, two (2) faculty members, and one (1) administrator. The committee's recommendation will be forwarded to the president within ten (10) days. The president will provide a written decision concerning the appeal within five (5) days from receiving the committee’s recommendations. If the matter is not resolved, then Step 4 shall apply.
4. Within five (5) days of receipt of the response under Step 3, the complainant may file an appeal with the chief executive officer. A written response will be provided within five (5) days of receipt of the appeal. If the matter is not resolved, then Step 5 shall apply.
5. Within five (5) days of receipt of the response under Step 4, the complainant may file an appeal with the chair of the Board of Trustees or his/her designee. The chair, or his/her designee in consultation with members of the Board of Trustees, shall provide a written response within five (5) days of receipt of the appeal. The chair, or his/her designee, of the Board of Trustees is the final appeal authority within Illinois Eastern Community Colleges.
Inquiries may be directed to the Student Services Office.